1. Introduction
Your privacy matters to us. This notice explains how we collect, use, and protect your personal information when you interact with LUCEN BLOOM, whether visiting us in store, shopping online at www.lucenbloom.com, or participating in our loyalty program.
2. Information We Collect
- We collect only the data necessary to serve you best, including:
- Personal information (e.g., name, gender, date of birth, address)
- Contact details (e.g., phone number, email)
- Payment and billing information
- Membership activity and preferences
- Device, log, and tracking data (e.g., cookies, IP address)
- Feedback, surveys, and social network data
3. How We Use Your Information
We use your information to:
To fulfill orders and provide personalized service
To enhance your experience, online and offline
To protect against fraud and ensure security
To improve our products, offers, and digital platforms
For legal, regulatory, and research purposes
4. Your Privacy Choices
Your information belongs to you. You may withdraw consent or opt out of direct marketing at any time by contacting us at [email protected]
or through our Privacy Office.
5. Cookies & Social Media
We use cookies and related technologies to enhance your browsing experience. When connecting through social media, any information shared from your public profile is managed according to this notice and your chosen platform’s privacy settings. These connections can be adjusted or removed through your account settings at any time.
6. How We Share Information
Your information is shared only when necessary, with carefully selected service partners who support our operations, or where required by law.
7. Your Privacy Rights
You have the right to:
- Request access to, correction, or deletion of your personal data
- Restrict or object to our processing
- Request data portability
- Withdraw consent at any time
- We respond to all requests within 30 days, respecting your choices wherever possible.
8. Data Security & Retention
We protect your information with care and retain it only for as long as needed to fulfill our services or comply with legal obligations.
9. Need Assistance?
For privacy inquiries, data requests, or concerns, please contact: [email protected]